Senior Operations Executive

About TBO.com

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first, and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• In-depth knowledge of day to day operations
• Sound knowledge of online hotel segment business module
• Knowledge of handling the relocations and escalations
• Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines
• Case Resolution and Root Cause Analysis.
• Ensure Process TAT are met Liaison with stake holders for the deviations
• Service Nos Analyze Repeat escalation
• Eliminate repeated errors made by agent by working closely with Quality and training team
• Identify and initiate changes/improvements in process
• Work proactively on probable escalation/Early Warning Signal triggers as per defined process
• Excellent communication, interpersonal skills with evidence of teamwork and collaboration

Do You Have What is Takes :(Must Haves)

• Any Graduate or Post Graduate
• 2 Years experience in a Customer Service / BPO
• Good Communication Skills

. BPO Industry Preferred

. Who is ready to take 80-100 calls in a day (Outbound calling)