Manager -HR Operations & Administration

Manager -HR Operations & Administration

Location: Chennai

Experience: 10–15 years

Level: Manager / Transactional Team Lead

Role Summary:

Manage end-to-end HR operations and employee lifecycle transactions, ensuring high-volume service delivery within SLAs, strong data controls, accurate reporting, and continuous process improvement.

Key Responsibilities

• Manage HR inquiry/ticket queues, case allocation, backlog, resolution, and SLA adherence.
• Own employee lifecycle transactions: hire/rehire, movements, data changes, leave, position management, and separations.
• Manage separation processing, final-pay triggers, documentation, and timely system access termination.
• Handle mass data changes with validation, approvals, execution controls, and audit trail.
• Ensure maker-checker controls, data validation, segregation of duties, and compliance.
• Maintain HR knowledge base, SOPs, templates, and employee verification documentation.
• Own HR operational metrics, SLA reporting, volume/breach analysis, and management reporting.
• Manage HR operations vendors/BPO partners and drive self-service and process improvement.

Must-Have Skills:

10–15 years

Minimum 2+ years leading a transactional HR team

Strong hands-on employee lifecycle transaction experience

Queue, backlog, case management and SLA handling

Hire-to-exit, employee data changes, leave, movements and separations

Audit controls, data validation, HR metrics and SLA reporting

Familiarity required

Good-to-Have

• Knowledge management / SOP ownership
• Lean / Continuous Improvement
• HR self-service implementation
• Vendor / BPO management
• Work pass / immigration processing