O2C

Basic understanding of Billing and invoicing • Knowledgeable of various online tools and systems • Create and process sales orders in systems based on approved customer purchase orders and contractual terms • Ensure sales orders comply with AR, credit, and billing policies to enable accurate and timely invoicing • Verify supporting documents such as contracts, rate cards, approvals, and delivery terms prior to order entry • Maintain accurate documentation and system records to support audits and internal controls • Execute daily billing cycles and manage billing calls/queries in line with SLAs and policy guidelines • Coordinate with field/location teams to obtain missing documents for timely invoice processing • Maintain real-time billing & unbilled trackers to ensure visibility of accruals and billing pipeline • Download and review daily bank statements to identify incoming customer payments • Apply cash receipts accurately against invoices with proper remittance advice • Reconcile daily cash flow with customer statements, including on account, unapplied, and unallocated payments • Monitor and circulate unapplied/unidentified cash daily and drive proactive follow‑ups with collectors for resolution • Monitor TAT and quality metrics to ensure adherence to operational targets