OTC- Business Process Lead- Team Management, Client Management, Master Data Management,

Review CORE requests, customer contracts, SOWs, amendments, and supporting documents to ensure accuracy and completeness before processing. • Create and maintain customer master records, job master records, and contract-related data in the systems. • Validate service locations, billing addresses, payment terms, invoice requirements, effective dates, and customer information against approved documentation. • Ensure bill rates, billing categories, direct bill items, markups, discounts, holidays, and invoicing arrangements are accurately established according to contract terms. • Process new job setups, customer updates, contract modifications, and service location changes while maintaining data integrity. • Review approvals and verify that all required client signatures, contractual authorizations, and supporting documentation are obtained before creation. • Update tax exemption information, benefits of billing details, union requirements, and special client instructions as approved in contractual documentation.