Payment Operations Specialist

Key Responsibilities

• Process payment transactions and instructions, investigations, and reconciliation in line with prescribed operating procedures. • Deliver productivity and quality as per defined targets. • Adhere to risk and control protocols while maintaining a client-oriented approach. • Coordinate with internal process partners for query resolution. • Identify opportunities for process improvement. • Prepare MIS and reports for client review. • Interact with clients through in-person discussions, phone calls, and email.