Posted: 17 hours ago
8-14 years
Ahmedabad
IT / Software Development & Related
work from office
Full Time
Closes 12 Jan 2027
Posted: 17 hours ago
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Job Description
Greetings!!
Role: Regional Operations Manager(ROM)
Location: North East, Ahmedabad, Dehradun
Reports to Zonal Operations Manager
Experience: Minimum 8 years of relevant experience
Key Responsibilities
• Manage and coordinate operational activities across the region.
• Drive the regional team to achieve assigned targets.
• Review and expand assessment-compatible node infrastructure in the region.
• Build strong relationships with partners.
• Review and ensure policy compliance.
• Manage operational costs.
• Conduct presentations and meetings with clients and partners.
• Review and report daily, weekly and monthly performance.
• Review and implement measures required to achieve performance targets.
• Attend scheduled conferences, events and meetings.
• Resolve operational and technical issues across the region.
• Maintain regular communication with Delivery, Sales and Administration teams.
• Lead the planning and delivery of effective, efficient and sustainable regional operations.
• Ensure delivery is aligned with budgets and key performance indicators.
• Monitor, coach, support, motivate and develop team members.
• Manage ongoing service risks across the region, provide early visibility of issues, and ensure service delivery
complies with relevant regulatory frameworks and contractual requirements.
• Experience coordinating with external agencies and internal legal teams, when required.
• Experience in crowd management.
• The candidate should lead from the front.
Requirements
• Minimum 8 years of relevant experience in operations, business development, or service delivery, including at least
5 years of hands-on field operations management.
• Good hands-on experience with Microsoft Office tools, including XL, PPT and Word. Understanding of Local Area
Networking is an added advantage.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to travel 70%-80% of the time.
• Ability to work effectively with cross-functional teams.
• Attention to detail.
• Self-motivated and willing to work flexible hours when required to support scheduled assessments and critical
regional operations.
• Professional and collaborative approach when working with clients, partners, and cross-functional teams.
• Quick learner.
• Ability to lead from the front.
Skills Needed
• Strong people management and team-building skills.
• Good written and verbal communication.
• Strong interpersonal skills.
• Strong presentation skills.
• Strong analytical skills.
Skills
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About Company
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company with headquarters in Mumbai, Maharashtra, India.
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