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Job Description
Technical Support Representative (TSR) | Chennai
Experience: 9+ Months to 4 Years
Shift: 24x7 (Rotational)
Job Summary:
Provide technical support to end users by troubleshooting issues, managing tickets, and ensuring timely resolution of incidents.
Requirements:
- 9+ months to 4 years of experience in Technical Support, Service Desk, or Infrastructure Support.
- CEFR B2 level English proficiency.
- Typing speed of 60-80 WPM.
- Experience in troubleshooting using SOPs and knowledge bases.
- Familiarity with ticketing tools and incident management processes.
Key Responsibilities:
- Resolve technical issues and support requests.
- Manage tickets throughout their lifecycle.
- Escalate and track incidents as required.
- Deliver excellent customer support and communication.
Preferred:
- Exposure to Infrastructure, Storage, or Service Desk environments.
- Knowledge of Google Workspace tools and ITIL concepts.
Experience: 9+ Months to 4 Years
Shift: 24x7 (Rotational)
Job Summary:
Provide technical support to end users by troubleshooting issues, managing tickets, and ensuring timely resolution of incidents.
Requirements:
- 9+ months to 4 years of experience in Technical Support, Service Desk, or Infrastructure Support.
- CEFR B2 level English proficiency.
- Typing speed of 60-80 WPM.
- Experience in troubleshooting using SOPs and knowledge bases.
- Familiarity with ticketing tools and incident management processes.
Key Responsibilities:
- Resolve technical issues and support requests.
- Manage tickets throughout their lifecycle.
- Escalate and track incidents as required.
- Deliver excellent customer support and communication.
Preferred:
- Exposure to Infrastructure, Storage, or Service Desk environments.
- Knowledge of Google Workspace tools and ITIL concepts.
Skills
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