Account Manager (E-commerce & Quick Commerce)

Role Overview

Key Responsibilities

• Manage brand accounts across Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, and other platforms.
• Drive monthly GMV targets and business growth through assortment, pricing, and visibility improvements.
• Manage end-to-end account operations, including SKU onboarding, cataloguing, inventory, and PO management.
• Monitor daily sales, DRR, stock availability, fill rates, and SKU-level performance.
• Prepare MIS reports, business reviews, and growth plans.
• Coordinate with brand founders and key stakeholders for business reviews, growth planning, escalations, and strategic decisions.
• Build and maintain strong relationships with marketplace and Q-commerce channel POCs to drive growth and resolve operational issues.
• Coordinate with platform teams for onboarding, escalations, and business development.
• Work with advertising teams to improve sales, visibility, and ROAS.
• Manage client communication, reviews, and escalations.
• Coordinate with finance teams for invoicing, reconciliation, and outstanding payments.

Required Skills

• 2–3 years of hands-on E-commerce / Quick Commerce experience.
• Experience managing multiple brands and marketplace accounts.
• Strong understanding of Amazon, Flipkart, Blinkit, Zepto, and Swiggy Instamart.
• Excellent Excel, MIS, and data analysis skills.
• Strong client management, communication, and presentation skills.
• Ability to coordinate with founders, senior stakeholders, and channel POCs.
• Ownership mindset with a focus on business growth and execution.

Key KPIs

• Monthly GMV and revenue growth.
• Inventory availability and fill rate.
• SKU onboarding and assortment expansion.
• Client satisfaction and retention.
• Channel relationship management.
• Operational efficiency and issue resolution.
• Timely reporting and commercial closures.