Customer Care Executive

Job description

Hiring: Customer Support Executive | International E-commerce Process (Jaipur)

Join Our Global Customer Support Team!

Are you passionate about helping customers and confident in communicating with international clients? Heres your chance to build a rewarding career in a fast-growing international e-commerce environment.

Position: Customer Support Executive

Process: International E-commerce

Shift: Rotational Shifts

Working Days: 5.5 Days Working | Rotational Week Offs

Key Responsibilities

* Handle international customer queries through Calls, Chats & Emails

* Deliver quick, professional, and customer-focused resolutions

* Provide support for e-commerce electronics-related concerns

* Maintain high customer satisfaction and service quality standards

* Build positive customer relationships through effective communication

* Use company tools and processes to provide accurate solutions

Desired Candidate Profile

* Excellent spoken & written English communication skills (C1 preferred)

* Strong customer handling and problem-solving skills

* Comfortable in Voice + Chat + Email support process

* Positive attitude with strong learning mindset

* Team player with professional communication skills

Eligibility Criteria

* Undergraduate / Graduate candidates can apply

* Minimum 6 months of customer support/client servicing experience preferred

* Freshers with excellent communication skills are welcome

Perks & Benefits

* Cab facility for evening & night shifts

* 180 travel allowance per day for male employees (evening/night shifts)

* International exposure & professional work environment

* Career growth opportunities & skill development

* Dynamic and supportive workplace culture

Why Join Us?

Work with global customers

Enhance communication & customer service expertise

Fast-paced and engaging environment

Excellent career growth opportunities

Contact Person - HR Gayatri Soni - 7447667631

Mail id - gayatri.soni@transcom.com