French Language Expert

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats in French language.
  
• Handle client inquiries, resolve issues, and address concerns with empathy and professionalism.
  
• Work closely with internal teams to ensure seamless communication and issue resolution.
  
• Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
  
• Maintain accurate records of client interactions using CRM software.
  

Desired Candidate Profile

• C1 certification in French language (CEFR).
  
• 1-6 years of experience in a similar role providing customer support in French language.
  
• Strong understanding of English language (written & spoken) for effective communication with international clients.
  
• Ability to work flexible shifts including evenings from Monday to Friday

• Experience working with an International BPO/Call Centre environment.