Hiring For International Chat Process(seller Support)
Operations Maintenance & Support
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Job Description
Job Title: Seller Support Executive Chat process (Email & Chat Process)
Looking for very Excellent Communication in voice process
Location: Pune
Salary: Up to 35,000 CTC per month
Working Days: 5.5 Days a Week
Shift: 24/7 Rotational Shifts
Qualification: Graduate / Undergraduate
Experience: Minimum 1 yr
Job SummaryWe are looking for a Seller Support Executive with excellent written English communication skills to provide support to sellers through Email and Chat channels. The ideal candidate should be customer-focused, detail-oriented, and capable of resolving seller queries efficiently.
Key Responsibilities
- Handle seller queries through Email and Chat support.
- Candidates should have experience of Ecommerce into Business to Business.
- Assist sellers with account-related issues, product listings, order management, payments, and platform policies.
- Provide timely and accurate resolutions while maintaining service quality standards.
- Coordinate with internal teams for issue resolution and follow-ups.
- Maintain accurate records of seller interactions and support tickets.
- Escalate complex issues to the concerned teams when required.
- Ensure adherence to SLAs, quality metrics, and productivity targets.
- Deliver an excellent seller experience through professional communication.
Requirements
- Excellent written English communication skills.
- Graduate or Undergraduate candidates can apply.
- Prior experience in Email Process, Chat Process, Customer Support, Seller Support, or E-commerce Operations will be an added advantage.
- Basic understanding of e-commerce and online marketplaces is preferred.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Comfortable working in 24/7 rotational shifts.
Share cv on - HR Bhagyashree- 8308808566
Preferred Background
- Seller Support
- E-commerce Operations
- Customer Support
- Email Process
- Chat Process
- Marketplace Support
Key Skills
- Written Communication
- Customer Service
- Problem Solving
- Attention to Detail
- Multitasking
- Time Management
- Team Collaboration
- MS Office & Basic Computer Skills
Skills
Customer SupportE-commerce OperationsExcellent Communication In EnglishSeller SupportInternational ProcessSales ServiceCommunication SkillsE-commerceCustomer SupportOperationsOrder ManagementCustomer ServiceVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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