Korean Language Expert

Job Title: Korean Language Customer Support Expert

Location: Gurgaon

Department: Customer Success / Global Support

Reports to: Customer Support

Role Overview

As a Korean language expert, you will be the primary point of contact for our South Korean market. You will not only provide technical and account support but also act as a cultural liaison, ensuring that our brands voice is accurately and professionally localised. This role is ideal for a candidate who is fluent in both Korean and English and thrives in a fast-paced, digital-first environment.

Key Responsibilities

• Omnichannel Support: Resolve customer enquiries via phone, email, live chat, and social media in both Korean and English.
• Cultural Adaptation: Localise responses using appropriate Korean honorifics (Jondaemal) and business etiquette based on the customer’s context and seniority.
• Technical Troubleshooting: Diagnose and solve product issues by conducting root cause analysis and navigating internal CRM systems (e.g., Salesforce, Zendesk).
• Translation & Localisation: Assist the marketing and product teams by translating help centre articles, UI elements, and promotional materials from English to Korean.
• Escalation Management: Handle high-priority or sensitive escalations from Korean-speaking VIP clients, ensuring a solution-orientated approach.
• Feedback Loop: Analyse customer feedback trends within the Korean market and report insights to the Product Development team to improve user experience.

Required Skills & Qualifications

• Language Proficiency:Korean: Native or near-native fluency (TOPIK II Level 5/6 or equivalent).
  English: High professional proficiency (C1/C2 level) for internal communication and documentation.
• Education: Bachelor’s Degree in Linguistics, Communications, Business, or a related field.
• Experience: 2+ years in international customer support or a language-specialist role.
• Technical Savvy: * Proficiency in CRM software and helpdesk ticketing systems. Familiarity with AI-assisted translation tools or CAT (Computer-Assisted Translation) software.
• Soft Skills: High emotional intelligence, cultural sensitivity, and the ability to remain calm under pressure.