Mandarin Language Expert

Roles and Responsibilities

• Provide exceptional customer support to clients through phone calls, emails, or chats in Mandarin language.
  
• Handle international voice process queries from customers with empathy and professionalism.
  
• Resolve customer complaints and concerns in a timely and efficient manner.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with team members to achieve sales targets and improve overall customer satisfaction.
  

Desired Candidate Profile

• 0-5 years of experience in a BPO/call center environment, preferably in a customer support role.
  
• Strong proficiency in speaking, reading, writing, and understanding the Mandarin language (
  
• Ability to work on International Voice Process projects with excellent communication skills.
  
• Basic computer knowledge required; familiarity with CRM software an added advantage.