Polish Speaker

• Company - Transcom
• Work Mode - Remote / Work from Home
• Office Location - Gurgaon
• Working Days - 5.5 Days
• Shift 9-hour window

Roles and Responsibilities

• Handle customer enquiries via phone calls, emails, or chats to resolve their issues and concerns.
  
• Provide accurate and timely responses to customers' queries related to products/services offered by the company.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Escalate complex issues to senior team members or supervisors when necessary.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 0-5 years of experience in a similar role (customer service/support).
  
• Proficiency in speaking the Polish language fluently. (B2 / C1)
  
• Strong communication skills with the ability to handle international processes effectively.
  
• Ability to work in an international BPO environment with a diverse client base.
• Looking for an immediate joiner, who can join next day of selection