Team Lead

• Job Title: Japanese Team Lead (TL)
• Department: Operations
• Location: Jaipur
• Employment Type: Full-time
• Job Overview

We are seeking an experienced and fluent Japanese Team Lead to oversee daily operations, manage project deliverables, and guide a team of bilingual/multilingual professionals. In thisrole, you will act as the key liaison between Japanese clients/stakeholders and internal teams,

• ensuring seamless communication, high-quality deliverables, and high operational performance.
• Key Responsibilities
• Team Management & Leadership
• Lead, mentor, and motivate a team of Japanese-speaking customer service representatives, content moderators, or specialists.
• Conduct regular 1-on-1 feedback sessions, performance reviews, and team coaching.
• Manage team schedules, attendance, workload distribution, and overall productivity.
• Client & Stakeholder Communication
• Serve as the primary point of contact for Japanese clients, partners, or regional stakeholders.
• Facilitate regular status meetings, deliver performance reports, and handle escalations professionally in Japanese (written and verbal).
• Ensure accurate interpretation and translation of business requirements, guidelines, and project specs.
• Quality & Operational Excellence
• Monitor team outputs, SLAs, and KPIs (e.g., CSAT, response time, quality accuracy) to meet or exceed targets.
• Conduct quality audits, root-cause analyses, and implement corrective action plans when needed.
• Continuously optimize team processes, training materials, and Standard Operating Procedures (SOPs).
• Qualifications & Requirements
• Language Proficiency: Native or near-native fluency in Japanese (JLPT N2 or equivalent required) and high proficiency in English (both written and spoken).
• Experience: 2+ years of experience Team Lead role within BPO, customer support, IT, or localized operations.
• Technical Skills: Proficiency in MS Office / Google Workspace, CRM systems Zendesk), and project management tools (e.g., Jira, Asana).
• Soft Skills: Excellent conflict resolution, decision-making, and organizational abilities.