Thai Language Expert

Job description

Job Title:Customer Support Executive

Company:Transcom

Location:Jaipur, Rajasthan

Shift:Rotational

:We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our best process. The ideal candidate will be proficient in Thai (B2/C1 level) and English, with a strong commitment to delivering exceptional customer support.

Key Responsibilities:

• Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
  
• Provide accurate information and resolve issues in a timely and efficient manner.
  
• Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
  
• Adhere to quality standards and processes during customer interactions.
  
• Manage queries in bothThaiandEnglisheffectively.
  
• Work inrotational shiftsand maintain flexibility forrotational weekly days off (2 days off/week).
  

Eligibility Criteria:

• Education:Graduate / Undergraduate (both can apply)
  
• Experience:Freshers and experienced candidates are welcome
  
• Language Proficiency: Thai (B2/C1) and English (spoken and written)
  
• Location:PAN India (Remote)
  
• Work Schedule:
  
• 5 days working
  
• 2 rotational offs
  
• Rotational shifts
  

Key Skills:

• Excellent communication in Thai and English
  
• Strong problem-solving and interpersonal skills
  
• Customer-first attitude
  
• Ability to work independently in a remote setup
  
• Prior customer service experience is an added advantage
  

Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.