Internship Trainee

• : Contact Centre Trainee
• Position Title:
• Contact Centre Trainee
• Department:
• Customer Support / Contact Centre
• Location:
• Gurugram

• Role Overview
• The Contact Centre Trainee will handle customer interactions and provide support related to
• product queries, troubleshooting guidance, and service-related concerns. This role is ideal
• for graduates looking to build a career in customer service within the power solutions and
• renewable energy domain.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Understand and explain product technical specifications (Solar, HKVA, Power

Solutions).

• Provide accurate information and resolve customer queries and concerns.
• Record and maintain call logs and customer interaction details.
• Escalate complex technical issues to the relevant teams.
• Ensure high levels of customer satisfaction through effective communication.
• Maintain service quality standards and follow defined processes.
• Coordinate with internal teams for quick resolution of customer issues.

Eligibility Criteria

• Education: Graduate in any discipline
• Experience: Freshers or candidates with up to 1 year of experience preferred

• Required Skills
• • Ability to understand product technical specifications (Solar, HKVA, Power
• Solutions)

• Ability to communicate and handle queries over phone in Hindi and English
• Good listening and interpersonal skills

Genera

l

• Basic computer operating skills
• Ability to handle customer queries efficiently under pressure

Preferred Attributes

• Prior exposure to customer service or contact centre operations (optional)
• Strong problem-solving attitude and patience
• Willingness to learn and adapt to new products and processes