Trainees/Interns - HR Operations Role

JOB PROFILE

This is an entry-level HR operations role. It handles payroll and letters deployed across several client accounts. After structured training, you will own a set of client IDs and run their monthly salary processing,

invoicing, letters and full and final settlements. The core skill is clean, accurate payroll input work, supported by basic knowledge of PF, ESIC, PT and LWF and comfort with Excel. It suits a fresher, usually an HR, IR or

Psychology graduate or an MBA/PGDM in HR. Most of the work follows set processes and turnaround times, and you will coordinate daily with client contacts and onsite teams to collect inputs and close queries.

Location: Bangalore & Bhubaneswar

WHY THIS ROLE EXISTS

Every month, associates on our rolls expect to be paid correctly and on time. That depends on attendance reaching us from the client, inputs being entered correctly, and the invoice going out so the client pays.

Each client account needs one person who knows its inputs, its people and its open issues. This role is that person.

We hire freshers for it on purpose. We train you first, then hand over accounts once you are ready to run them on your own.

WHAT YOU WILL BE WORKING ON

1. Monthly Payroll Processing

• Process salaries for associates across multiple clients every month
• Enter payroll inputs such as LOP, RLOP, earnings, deductions, salary revisions and gratuity
• Handle your assigned client IDs independently once training is complete
• Check figures before they go out

2. Client Coordination and Billing

• Collect attendance data from the client or onsite team in time for the payroll cut-off
• Follow up for pending inputs, payments and clarifications
• Raise invoices on schedule
• Close client queries within the agreed TAT

3. HR Letters and Documentation

• Prepare and process offer letters
• Issue experience, relieving, warning, termination and recovery letters
• Keep records in order so any letter can be traced back

4. Exits and Full and Final Settlement

• Calculate and process F&F settlements for exiting associates
• Coordinate recoveries and dues with the client where needed

5. Statutory Basics

Apply PF, ESIC, PT and LWF rules correctly in payroll

• Raise compliance questions early instead of guessing

FIRST 90 DAYS: WHAT WE ARE LOOKING FOR

We want momentum and a clear direction.

• Complete the training programme and pass the internal checks on payroll and letters
• Shadow at least one full monthly payroll cycles before taking charge
• Take independent ownership of your first set of client IDs
• Close client queries within TAT for your accounts
• Process F&F settlements and HR letters without rework
• Build a simple tracker for attendance inputs and invoice status on each account
• Know your client contacts by name and the usual issues each one raises

• WHO THIS IS FOR
• You have finished your degree in HR, IR or Psychology, or an MBA/PGDM in HR, and you want to learn how HR
• works on the ground. You like numbers to tally. You don't mind following up three times to get an attendance
• sheet. You can stay polite with a frustrated employee whose salary looks wrong.

• Careful with detail and comfortable checking your own work
• Clear in written and spoken English, especially on email
• Good with Excel and Word, or keen to get there quickly
• Basic understanding of Indian labour laws and HR practices
• Calm under monthly deadlines and organised enough to track many small tasks

MERCER IPE FACTORS

• Impact
• The role delivers accurate payroll, invoices and HR documents for a defined set of client accounts. Its
• contribution sits at the task and account level, inside processes set by senior team members.

• Communication
• The person exchanges information with client contacts, onsite teams and associates to collect inputs and
• resolve queries. This needs tact and clear follow-up rather than negotiation or persuasion.

• Innovation
• Work follows established payroll and documentation procedures. Problem-solving means spotting input
• errors, checking calculations and fixing routine issues, with harder cases taken to seniors.

• Knowledge
• The role needs working knowledge of payroll components, F&F calculations, HR letter formats and basic
• statutory rules for PF, ESIC, PT and LWF. Most of this is built through on-the-job training on top of an HR-
• related degree.

• Risk and Effort
• Workload peaks around monthly payroll and billing cut-offs, and TATs on queries add steady pressure. The
• work is mainly desk-based. Errors can lead to wrong salaries, delayed invoices or statutory slips, which affect
• associates directly and can strain client relationships, though senior review limits the overall exposure.