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Job Description
Educational Qualification: Any Graduate
Work Experience
? This position is for Communication Training Team
? Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
? Provide Feedback and suggestions for improvement
? Publish Dashboards at defined intervals
? Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
? Publish compliance dashboards as per plan
? Flexibility and Availability for any ad-hoc business requirement
? Ensure Confidentiality, Availability and Integrity of Data
? Provide Feedback and suggestions for improvement
? GAP Analysis & Controls
? Continuous Focus and Drive to meet and exceed department SLAs
? Conduct New Hire training and Refresher training based on TNA
? Conduct interviews
Preferred Competencies:
Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
Should have good knowledge of audit and evaluation function
Should have good understanding capabilities to improve customer experience
Ready to work in Shift timing as per process requirement
Knowledge of usage of MS Office
Must be fluent in English language
Skills
AuditAuditsControl PlanGap AnalysisRoot Cause AnalysisIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
Important dates & deadlines?
Application Deadline
24 May 26, 03:20 PM IST
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Communication Trainer
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