International Customer Support Executive Chat And Voice Process
Operations Maintenance & Support
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Job Description
International Customer Support Executive Chat And Voice process
Location: Malad / Goregaon
Shift: International (Night Shifts)
Working Days: 5 days a week, 2 rotational week-offs
Transport: One-way cab facility provided
Salary: Up to 5.3 LPA
Role & responsibilities
- Handle customer queries via voice and non-voice channels.
- Provide accurate information and resolve issues effectively.
- Maintain professional communication with clients across international markets.
- Ensure customer satisfaction and adhere to process guidelines.
Requirements:
- Good English communication skills (spoken & written).
- Willingness to work in international shift timings.
- Positive attitude and customer-centric approach.
- Minimum 6 months experience in International Chat Process
- Strong communication skills (written English)
- Ability to handle customer queries efficiently
Contact
HR Janhavi,
8451087856.
janhavi.sonawane@techmahindra.com
Skills
Good Communication In EnglishClient RetentionInternational BPOInbound Voice ProcessCustomer ServiceBpo VoiceTelecallingOutbound ProcessCustomer SupportCustomer SatisfactionVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.
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