International Customer Support Executive Chat And Voice Process

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 month ago
1-3 years
Mumbai Suburban
work from office

Posted: 1 month ago
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Applicants: 85+
Job Description
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Job Description

International Customer Support Executive Chat And Voice process

Location: Malad / Goregaon

Shift: International (Night Shifts)

Working Days: 5 days a week, 2 rotational week-offs

Transport: One-way cab facility provided

Salary: Up to 5.3 LPA

Role & responsibilities

• Handle customer queries via voice and non-voice channels.

• Provide accurate information and resolve issues effectively.

• Maintain professional communication with clients across international markets.

• Ensure customer satisfaction and adhere to process guidelines.

Requirements:

• Good English communication skills (spoken & written).

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• Willingness to work in international shift timings.

• Positive attitude and customer-centric approach.

• Minimum 6 months experience in International Chat Process

• Strong communication skills (written English)

• Ability to handle customer queries efficiently

Contact

HR Janhavi,

8451087856.

janhavi.sonawane@techmahindra.com


Skills

Good Communication In EnglishClient RetentionInternational BPOInbound Voice ProcessCustomer ServiceBpo VoiceTelecallingOutbound ProcessCustomer SupportCustomer SatisfactionVoice Process

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About Company

Tech Mahindra represents a leading force in the global IT services and consulting sector, offering innovative solutions to help businesses navigate the digital transformation landscape. With a focus on leveraging next-generation technologies including 5G, blockchain, cybersecurity, artificial intelligence, and more, Tech Mahindra is committed to driving digital advancement and enhancing customer experiences across various industries such as telecommunications, manufacturing, banking, healthcare, and retail. Tech Mahindra Careers provides a plethora of opportunities for professionals to grow and excel in a diverse and inclusive work environment. The company fosters a culture of learning, innovation, and collaboration, encouraging employees to explore new ideas and contribute to groundbreaking projects. Working at Tech Mahindra means being part of a global community that values integrity, sustainability, and social responsibility, all while shaping the future of technology and its application in the world.

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Important dates & deadlines?

Application Deadline

02 May 26, 04:41 PM IST

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International Customer Support Executive Chat And Voice Process

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