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Job Description
- Own the technical architecture and solution design for ServiceNow implementations and upgrades.
- Design solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC/IRM and SPM as required.
- Lead requirement workshops with clients and convert business needs into platform designs.
- Define coding standards, governance, instance strategy and best practices.
- Design integrations using REST/SOAP APIs, IntegrationHub, MID Server and third-party tools.
- Oversee CMDB design, Discovery and Service Mapping.
- Guide and review the work of developers; support estimation and pre-sales activities.
- Plan platform upgrades, performance tuning and instance health checks.
- 5+ years of ServiceNow experience, with at least 2 years as a technical or solution architect.
- Deep knowledge of ITSM and at least one other module (ITOM, HRSD, CSM).
- Strong scripting skills: JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, UI Policies.
- Hands-on with Flow Designer, IntegrationHub, Service Portal and Workspace.
- Strong understanding of CMDB and Common Service Data Model (CSDM).
- Excellent client-facing and communication skills.
- ServiceNow CTA, CIS (ITSM/ITOM/HRSD/CSM) and CSA certifications.
- Experience with Now Assist / Generative AI features and App Engine.
- Exposure to ITIL v4 processes and agile delivery.
Skills
JavaScriptMachine LearningGenerative AIData EngineeringServiceNowCRMAgileCommunicationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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