Account Manager

About the Role

We are looking for an experienced Account Manager to manage and grow existing client relationships while driving customer success, retention, and business growth. The ideal candidate should have strong client management, communication, technology, and technical understanding, along with the ability to identify client needs and create opportunities for upselling and cross-selling.

The candidate will also be responsible for team management, stakeholder coordination, and ensuring smooth delivery by working closely with internal technical and business teams.

Key Responsibilities

• Manage and strengthen existing client relationships and act as a trusted point of contact.
• Understand client business objectives, challenges, and technology requirements.
• Anticipate and foresee client needs and proactively identify opportunities for additional solutions.
• Identify and drive upselling and cross-selling opportunities within existing accounts.
• Drive customer engagement, satisfaction, retention, and long-term account growth.
• Build strong relationships with key client stakeholders and decision-makers.
• Identify opportunities for client referrals and new business through existing relationships.
• Work closely with technical, engineering, delivery, and other internal teams to ensure smooth execution.
• Understand project requirements and communicate effectively with both technical and non-technical stakeholders.
• Monitor account health, project progress, client feedback, and open issues.
• Take ownership of client concerns and ensure timely follow-up and resolution.
• Manage and guide the assigned team, ensuring accountability, collaboration, and effective delivery.
• Conduct regular client check-ins and business reviews.
• Maintain accurate records of client interactions, opportunities, commitments, and follow-ups.
• Contribute to account planning, revenue growth, and customer success strategies.

Key Skills & Competencies

• Excellent communication skills.
• Strong client relationship and stakeholder management skills.
• Strong understanding of technology and IT solutions.
• Good technical understanding of software development, technology products, services, and project delivery.
• Strong upselling and cross-selling capabilities.
• Strong team management and leadership skills.
• Excellent problem-solving, and conflict-resolution skills.
• Strong ownership, follow-up, and execution skills.
• Ability to manage multiple clients, accounts, priorities, and stakeholders.
• Strong business acumen and understanding of client relationship and revenue growth.

What we Offer

• Best-in-class compensation benchmarked to top-quartile automation engineering market rates.
• Paid holidays and flexible paid time away.
• Casual dress code & flexible working environment.
• Medical Insurance covering self & family up to 4 lakhs per person.
• Work in an engaging, fast-paced environment with ample opportunities for professional development.
• Diverse and multicultural work environment.
• Be part of an innovation-driven culture that provides the support and resources needed to succeed.