IBM OMS Sterling

Must Have Skills

• Hands-on experience in IBM Sterling Order Management System (OMS) with exposure to complex enterprise implementations.
• Strong understanding of end-to-end order lifecycle order capture, sourcing, fulfillment, shipment, and returns.
• Proven ability in production support and incident management, ensuring high system uptime and stability.
• Expertise in troubleshooting and root cause analysis (RCA) for OMS and integrated system issues.

• Sound knowledge of integration flows between OMS and upstream/downstream systems (e.g., Commerce, ERP, WMS, Payment).
• Proficiency in Java/J2EE, XML, XSLT, and REST/SOAP web services as used in Sterling OMS customizations.
• Ability to work in First and Second shifts and collaborate with global teams for issue resolution.
• Excellent communication and coordination skills for cross-functional collaboration.

Good to Have Skills

• Exposure to Salesforce Commerce Cloud (SFCC) and AS400-based systems integrated with OMS.

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• Experience with IBM Sterling APIs, Agent framework, and Service definitions.
• Familiarity with OMS performance tuning, queue management, and caching mechanisms.
• Knowledge of message brokers (e.g., MQ, Kafka) and integration tools (e.g., Boomi, MuleSoft).
• Understanding of cloud-based OMS deployments or microservices integration patterns.
• Basic knowledge of monitoring tools (e.g., Splunk, Dynatrace, Sumo Logic) for proactive issue detection.
• Experience working in Agile/Scrum environments and following ITIL-based support processes.