Travel Help Desk Executive

Key Responsibilities

• Domestic & International Travel: Manage end-to-end travel arrangements, including domestic and international flight bookings, ticket issuance, cancellations, rescheduling, and itinerary management.
• Flight Ticketing: Handle flight reservations, fare comparisons, travel policies, ticket changes, refunds, and related documentation.
• Hotel Bookings: Coordinate hotel reservations based on business requirements, location, budget, and leadership preferences.
• Ground Transportation: Arrange airport transfers, cabs, chauffeur-driven vehicles, and other local transportation requirements.
• CXO & Leadership Travel: Provide dedicated travel support to CXOs and senior management, ensuring confidentiality, flexibility, quick turnaround times, and personalized service.
• Travel Documentation: Assist with visa coordination, passport-related documentation, travel insurance, and other international travel requirements.
• Vendor Management: Coordinate with travel agencies, airlines, hotels, and transportation vendors to ensure competitive pricing and reliable service.
• Travel Expense Management: Maintain travel records, booking trackers, invoices, payment details, and expense reports.
• Emergency Support: Handle last-minute changes, cancellations, delays, and urgent travel requests efficiently.
• Policy Compliance: Ensure all travel bookings adhere to company policies, approved budgets, and authorization procedures.

Required Qualifications & Skills

• 2-5 years of relevant experience in corporate travel management, travel desk operations, or travel coordination.
• Hands-on experience in both domestic and international flight ticketing.
• Strong experience in hotel reservations and ground transportation arrangements.
• Prior experience managing travel for CXOs, senior executives, or leadership teams is essential.
• Knowledge of travel booking platforms, airline portals, GDS systems such as Amadeus, Galileo, or Sabre, and travel agency coordination.
• Understanding of international travel documentation, visa requirements, and travel itineraries.
• Strong negotiation, vendor management, and cost optimization skills.
• Excellent communication, coordination, multitasking, and problem-solving abilities.
• High level of professionalism, confidentiality, and attention to detail.
• Ability to manage urgent requests and last-minute changes while maintaining service quality.