CRM - Consultant

• CRM - Consultant
• Full time
• Bangalore | Pune
• 2 - 4 Years of Experience
• Share this job

Job Purpose

We are seeking an outgoing and customer service-oriented relationship executive to join our organization and work with our customers and channel partners. In this role, you will be responsible for handling customers/channel partners escalations, solving the escalations within TAT by coordinating with different concern department also educating them about our Product/services.

Responsibilities

• Experience in end-to-end Banking operational procedures
• Building relationships and coordinating with internal/external team members.
• Handling irate customers in polite way
• Dedicatedly handling Inward and outward calls/reports
• Ready to go extra mile and work when team/management needs support in accomplishing task.
• Act as point of contact for complaints and escalate issues as appropriate.
• Collaborate with internal teams (e.g., sales, Technical, finance & senior management) to address customers needs.
• Must have experience working on Confluence and JIRA and ability in creating product backlogs.
• Experience in Risk management, Data Management and Fraud Management is a plus.
• Industry knowledge in digital banking/finance and telecom with experience in developing markets.

• Ability to perform consistently under ambiguity, changing business requirements by converting that into Recruiting efforts.
• High focus on outcomes and ability to stand up to committed deliverables.
• Good communication, interpersonal skills
• Effective verbal and written communication skills
• Banking Knowledge
• Effective interpersonal skills
• Effective Negotiation skills
• Effective time management skills/Multitasking
• Bachelors Degree/or MBA
• Fluent in Marathi/Hindi/Kannada/English languages
• Excel knowledge
• Maintenance of reports.
• Willingness to take initiatives

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