Sr. Ecommerce Executive

Senior E-Commerce Executive

About Tecfuge Business Solutions LLP

Tecfuge Business Solutions LLP is a rapidly growing technology company specializing in ERP, eCommerce, and digital business solutions. We partner with businesses across multiple industries to help them scale their online presence, improve marketplace performance, and achieve sustainable growth through technology-driven solutions.

Position Overview

We are seeking a highly motivated and experienced Senior E-Commerce Executive to independently manage marketplace operations, drive revenue growth, and optimize overall eCommerce performance.

The ideal candidate should possess strong hands-on experience in marketplace account management, product catalog optimization, PPC advertising, sales analytics, and performance-driven growth strategies. The role demands end-to-end ownership across multiple eCommerce platforms with a strong focus on operational excellence and business growth.

Key Roles & Responsibilities

Marketplace Operations Management

• Manage daily operations across Amazon (Seller Central / Vendor Central), Flipkart, Myntra, Ajio, Meesho, JioMart, Shopify, WooCommerce, and other relevant platforms
• Monitor account health metrics, service levels, and marketplace performance
• Resolve escalations, policy violations, listing suppressions, and account-related issues
• Coordinate with marketplace support teams for issue resolution

Product Catalog & Listing Management

• Create, upload, and manage product listings across platforms
• Optimize product titles, descriptions, keywords, bullet points, backend search terms, and attributes
• Manage A+ Content / Enhanced Brand Content (EBC) for better conversions
• Handle bulk catalog updates using flat files and bulk upload tools
• Coordinate with content and design teams for creatives and listing assets

Inventory & Order Management

• Monitor stock availability across all channels
• Prevent stockouts, overselling, and inventory mismatches
• Coordinate with warehouse and operations teams for smooth order fulfillment
• Track dispatch timelines, cancellations, returns, replacements, and order exceptions

Sales Growth & Performance Optimization

• Develop and execute strategies to improve sales, conversion rate, and profitability
• Optimize pricing based on market trends and competitor benchmarking
• Improve product visibility and conversion performance
• Track key performance metrics and implement corrective action plans

Marketplace Advertising & Promotions

• Plan and manage PPC campaigns / Sponsored Ads across marketplaces
• Monitor advertising budgets, ACOS, TACOS, CTR, CPC, and ROAS
• Optimize campaigns for better performance and ROI
• Manage participation in festive sales, promotional events, and seasonal campaigns

Data Analysis & Reporting

• Generate daily, weekly, and monthly reports on business performance
• Analyze sales trends, traffic patterns, conversion rates, and profitability
• Prepare dashboards and actionable business insights
• Present growth recommendations to management

Competitor & Market Research

• Monitor competitor pricing, assortment, promotions, and rankings
• Track market trends and customer buying behavior
• Identify new growth opportunities and category expansion potential

Customer Experience Management

• Monitor ratings, reviews, and customer feedback
• Resolve customer concerns to improve satisfaction and seller reputation
• Implement strategies to improve product ratings and customer trust

Cross-Functional Coordination

• Work closely with procurement, warehouse, logistics, marketing, and customer support teams
• Ensure seamless execution of launches, campaigns, and business initiatives
• Support process improvement and operational efficiency initiatives

Required Qualifications

• Bachelors Degree in Business Administration, Commerce, Marketing, E-Commerce, or related field
• 2–5 years of proven experience in eCommerce / marketplace operations
• Strong experience in Seller Central / Vendor Central
• Hands-on expertise in PPC advertising and catalog optimization
• Experience handling multiple marketplace accounts simultaneously
• Strong analytical, reporting, and problem-solving skills
• Excellent verbal and written communication

Preferred Skills (Good to Have)

• Advanced Microsoft Excel / Google Sheets skills (Pivot Tables, VLOOKUP, dashboards)
• Exposure to Shopify D2C operations
• Experience in marketplace audits, compliance reviews, and policy governance