Client Service Representative | US Healthcare Staffing

Company: Tek Ninjas

Department: US Healthcare Staffing

Location: Hyderabad

Experience: 12 Years

Employment Type: Full-time

About the Role

We are looking for a proactive and detail-oriented Client Service Representative to support our US Healthcare Staffing operations.

The role involves submitting healthcare candidate profiles through client-specific MSP/VMS portals, coordinating with clients through emails and calls, following up on submissions and interview feedback, and ensuring timely communication between clients and internal recruitment teams.

The ideal candidate should have excellent communication skills, a strong follow-up approach and an understanding of US healthcare staffing workflows.

Key Responsibilities

• Submit healthcare candidate profiles through client-specific MSP/VMS portals.
• Review candidate details and ensure accurate submissions as per client requirements.
• Coordinate with US healthcare clients through emails and phone calls.
• Follow up on candidate submissions, interview feedback, interview schedules and offer updates.
• Track submission statuses and maintain timely communication with clients.
• Coordinate with healthcare recruiters and delivery teams to obtain candidate updates.
• Ensure compliance with client-specific submission guidelines and documentation requirements.
• Maintain accurate submission trackers and client communication records.
• Proactively follow up on pending submissions and unresolved client queries.
• Escalate submission delays and client-related concerns to the appropriate stakeholders.

Required Skills & Qualifications

• 12 years of experience in US Healthcare Staffing, client coordination, recruitment operations or MSP/VMS coordination.
• Excellent verbal and written English communication skills.
• Comfortable interacting with US clients through email and phone calls.
• Strong understanding of US healthcare staffing and recruitment processes.
• Experience with MSP/VMS platforms such as Fieldglass, Beeline, IQN, Magnit or similar platforms is preferred.
• Strong follow-up, coordination and organisational skills.
• Good knowledge of MS Excel and Outlook.
• High attention to detail and ability to manage multiple submissions.

What We Expect

• Professional and confident client communication.
• Ownership of submissions and follow-ups until closure.
• Accuracy and timeliness in all portal activities.
• Strong coordination with recruiters and delivery teams.
• A proactive, service-oriented approach to client management.

Key Performance Indicators

• Timely and accurate candidate submissions.
• Consistent follow-ups with clients.
• Submission-to-feedback turnaround time.
• Accuracy of submission documentation.
• Quality and professionalism of client communication.
• Effective coordination with internal healthcare recruitment teams.