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Job Description
Experience: Minimum 3 Years of relevant experience in Home Appliances Service Industry
Key Responsibilities:
- Manage overall service operations and service partners in the assigned territory.
- Monitor TAT (Turn Around Time), complaint closure, and ensure high customer satisfaction.
- Coordinate and manage installation and repair services for all home appliances (LED TV, Washing Machine, Refrigerator, AC, Air Cooler). Ensure spare-parts availability at service centers and maintain service quality standards.
- Develop, appoint and maintain a strong service partner / service franchisee network across the territory.
- Provide technical support and training to service partners and technicians.
- Handle customer escalations and ensure timely resolution.
Ideal Candidate Profile:
- Must have experience in Home Appliances Service Industry.
- A proactive service professional with strong technical knowledge of home appliances.
- Good team-management and partner-management skills.
- Strong communication and problem-solving skills.
- Candidates available to join immediately will be preferred.
Skills
Field ServiceService ManagementService OperationsSales SupportManagementAftersalesAfter Sales SupportSalesOperationsService OperationsTechnical SupportCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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