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Job Description
- IT Service Management Consulting (Delhi)
- Company: Tekskills
- Job Location: New Delhi, Delhi, India
- Employment Type: Full-time
- IT Service Management Consulting
- Experience Required: 6-8
- CHENNAI
- Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti).
- Manage incident| Problem| Change Request| and Asset management processes.
- Develop and maintain service catalogues| workflows| and automation rules.
- Monitor service performance and generate reports on SLAs| KPIs| and trends.
- Collaborate with IT teams to ensure consistent and productive service delivery.
- Support ITIL process implementation and continuous improvement initiatives.
- Provide training and support to end-users and IT staff on ITSM tools and processes.
- Maintain documentation for ITSM configurations| procedures| and policies.
- Ensure compliance with organizational and regulatory standards.
- Essential Skills:
- Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services.
- This role involves configuring ITSM tools| maintaining service catalogues| managing workflows| and ensuring compliance with ITIL best practices.
- The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.
- TITLES:
- ITSM Consultant
- IT Service Management Consultant
- ServiceNow Administrator
- ServiceNow Consultant
- ServiceNow Developer (Admin-focused)
- ITSM Administrator
- BMC Remedy Administrator
- Remedy Consultant
- Jira Service Management Administrator
- Ivanti Administrator
- ITIL Consultant
- IT Operations ConsultantRole & responsibilities
- Preferred candidate profile .
Skills
Automation RulesITSM PlatformWorkflowsBMC RemedyAsset ManagementSLAsServiceNowJIRAService CataloguesIvantiIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Tekskills Inc. is a leading global IT consulting firm dedicated to providing top-tier technology solutions and services. With a focus on innovation and quality, Tekskills Inc. caters to a diverse clientele across various industries. Our commitment to excellence and continuous improvement drives our success in delivering efficient and scalable IT solutions. At Tekskills Inc., we are always looking for talented professionals to join our team. Tekskills Inc. careers offer opportunities for growth, learning, and contributing to cutting-edge projects. Join us to be part of a dynamic team that values professionalism, diversity, and creativity. Embrace the future with Tekskills Inc. careers.
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