International Customer Service Executive (Non Voice)
Operations Maintenance & Support
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Job Description
- You will be joining TP, a global digital business services company that specializes in delivering advanced, digitally-powered services to optimize business operations for renowned brands worldwide. With a strong global presence and a commitment to local communities and environmental sustainability, TP prides itself on providing meaningful and sustainable solutions.
As an International Customer Service Executive based in Mohali, you will play a crucial role in ensuring customer satisfaction and managing customer support operations. Your responsibilities will include responding to customer inquiries, resolving issues, and leveraging your strong interpersonal skills to foster positive interactions on a daily basis.
To excel in this role, you should possess excellent customer satisfaction, customer support, and customer service management skills. Your ability to communicate effectively, both verbally and in writing, will be essential in addressing customer concerns and maintaining high service standards. Previous experience in customer service or a related field is highly valued, along with the capacity to manage challenging situations with patience and professionalism.
Familiarity with CRM systems will be advantageous, although not mandatory. A high school diploma or equivalent educational qualification is required for this position.
Key Details of the Job:
- Full-time position located in Mohali
- 5.5 days of work per week
- 1.5 days of the week off
- Rotational shifts, including night shifts
- 9-hour shifts (including an 8-hour work schedule)
- Total Compensation: 30,000 CTC with 26,000 InHand
Join us at TP and be part of a dynamic team dedicated to delivering exceptional customer service and driving operational excellence for our clients across the globe.,
Skills
Customer SupportOperationsService ManagementCustomer SatisfactionCustomer ServiceCustomer Service ManagementStrong Interpersonal SkillsProfessionalismAbility To Handle Challenging Situations With PatienceExcellent Communication SkillsCustomer SupportKnowledge Of CRM SystemsCustomer Service ManagementCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Teleperformance is a global leader in digital integrated business services, offering a comprehensive array of customer experience management, back-office, and technical support services. Teleperformance careers provide an extraordinary opportunity for individuals looking to excel in a fast-paced, innovative environment that prioritizes customer satisfaction and operational excellence. By joining Teleperformance, professionals become part of a dynamic team dedicated to enhancing customer interactions through cutting-edge technology and transformative strategies. Teleperformance is committed to fostering an inclusive, diverse workplace where employees can grow professionally and personally. With a presence in numerous countries worldwide, Teleperformance offers unparalleled career advancement opportunities, making it an ideal place for ambitious individuals eager to make a significant impact in the global business services sector.
Important dates & deadlines?
Application Deadline
23 Oct 25, 12:57 PM IST
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International Customer Service Executive (Non Voice)
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