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Job Description
- The ideal candidate for this role will be responsible for ensuring the Quality Function/Business runs effectively and efficiently to meet Service Level Agreements and Targets. You will oversee staff development, planning, and recruitment processes to meet service requirements. Providing regular performance feedback, conducting coaching sessions, and updating management on process performance and improvement areas will be crucial for enhancing productivity.
You will be expected to take initiatives to streamline processes, manage Performance, Client, and People Management, as well as handle attrition and shrinkage for the quality team at the process level.
Preference will be given to candidates with prior experience in Digital Marketing, Sales, International client servicing, and B2B sales experience in voice for the NA market. Individuals with a track record of driving process improvement initiatives at the organization/process level and maintaining a continuous focus on process SLAs will be highly valued.
The educational requirement for this position is graduation from a recognized university. This is a full-time office-based role that involves working in rotational shifts.,
Skills
Quality AssuranceSalesInternational Client ServicingDigital MarketingB2B SalesProcess ImprovementClient ManagementPeople ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Teleperformance is a global leader in digital integrated business services, offering a comprehensive array of customer experience management, back-office, and technical support services. Teleperformance careers provide an extraordinary opportunity for individuals looking to excel in a fast-paced, innovative environment that prioritizes customer satisfaction and operational excellence. By joining Teleperformance, professionals become part of a dynamic team dedicated to enhancing customer interactions through cutting-edge technology and transformative strategies. Teleperformance is committed to fostering an inclusive, diverse workplace where employees can grow professionally and personally. With a presence in numerous countries worldwide, Teleperformance offers unparalleled career advancement opportunities, making it an ideal place for ambitious individuals eager to make a significant impact in the global business services sector.
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