Chat Support Executive

We are hiring for an International US-Based Chat Process for the role of Customer Service Executive (Chat Support). The role involves handling customer queries through chat, providing prompt and accurate resolutions, and enhance customer experience.

This is a 5-day working role with 2 rotational offs and rotational shifts. Pick-up and drop facilities are available for employees.

Roles & Responsibilities

• Handle customer queries and concerns via chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Deliver exceptional customer service to ensure high customer satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Follow company guidelines, compliance standards, and process protocols.
• Coordinate with internal teams when required to resolve customer issues.

Key Skills Required:

• Excellent written communication skills in English.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts (US process).

Work Schedule & Benefits:

• 5 Days Working
• 2 Rotational Offs
• Rotational Shifts (US Process)
• Pick-up & Drop Facility Available

Immediate Joiners may share the CVs at - Lakshay.bhanwal1@teleperformance.com