Posted: 8 months ago
Posted: 8 months ago
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Job Description
Role & responsibilities
- Handle inbound customer queries via chat in a professional and timely manner
- Provide accurate information regarding products, services, billing, and technical issues
- Perform basic troubleshooting for internet, TV, and digital access services
- Identify sales opportunities and drive upselling of relevant products/services
- Achieve defined productivity, quality, and sales targets
- Maintain customer satisfaction and ensure positive customer experience
- Document customer interactions accurately in CRM tools
- Follow compliance and data security guidelines
Skills
Email SupportNon Voice ProcessInternational Non VoiceInternational Chat ProcessChat ProcessChatChat SupportInternationalCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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