Customer Associate

Customer Care Support Voice Process

Work Location: Malad Main Office

Salary: Up to 4.5 LPA

Additional Benefits: Retention Incentive up to 50,000 (as per process policy)

About the Role

We are hiring Customer Care Support Executives - Voice Process. This role involves assisting customers with account, transaction, payment, and service-related queries, while ensuring a smooth and secure customer experience. Candidates with prior experience in customer service or banking will be given preference.

Key Responsibilities

• Handle inbound and outbound voice calls customers.
• Assist customers with account issues, transaction concerns, payment troubleshooting, and general support.
• Provide clear, professional, and customerfriendly communication.
• Resolve queries efficiently while maintaining PayPal compliance and quality standards.
• Document customer interactions accurately in the system.
• Ensure high levels of customer satisfaction (CSAT) and low error rates.

Eligibility Criteria

• Education: Graduates or Undergraduates.
• Experience: Minimum 1 year of experience in Customer Service, preferably in Banking or Customer Support domains.
• AMCAT Requirement: B2 level | Minimum Score: 65
• Excellent verbal communication skills (English).
• Ability to handle customer interactions with patience, empathy, and professionalism.

Compensation & Benefits

• Salary: Up to 4.5 LPA
• Retention Incentive: Up to 50,000
• Attractive performance-based benefits.
• Opportunity to work with a globally reputed digital payments brand.

Regards,

Charlie HR

7330616341

vemu.raj@teleperformancedibs.com