Customer Support Executive - International

Teleperformance (TP)
Department Icon Operations Maintenance & Support
Posted: 8 months ago
0-3 years
Mohali
Operations Maintenance & Support
work from office
Full Time
Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

We are looking for a highly skilled and customer-focused individual to join our team as a Customer Support Executive in an international setting. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide timely and accurate information about products or services.
  • Use problem-solving skills to address complex customer complaints.
  • Collaborate with internal teams to enhance customer experience.
  • Maintain high product knowledge to effectively support customers.
  • Consistently meet or exceed performance targets and quality standards.
Job Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic and changing environment.
  • Strong problem-solving and analytical skills.
  • Proficient in using CRM software and other relevant tools.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • UG education: Any Graduate.
  • PG education: Any Postgraduate.

Skills

Support ExecutiveCommunication And Interpersonal SkillsAnalytical SkillsCustomer SupportCrmCustomer ExperienceCommunication SkillsInterpersonal

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