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Job Description
Role & responsibilities
Act as the first point of contact to resolve customer queries, complaints, and service requests efficiently.
Conduct outbound calls to potential and existing customers to introduce products, verify interest, and qualify leads.
Turn standard service interactions into growth opportunities by identifying customer needs and pitching relevant solutions.
Diligently use CRM systems to log every interaction, track lead status, and maintain an organized database of customer information.
Target Oriented: Work towards achieving daily and monthly targets for both service levels and lead generation quotas.
Maintain a high standard of professional communication as per the quality guidelines of Teleperformance.
Preferred candidate profile
English, Hindi and One Mandatory Language
(Tamil, Telugu, Kannada, Malayalam, Oriya, Assamese, Punjabi, or Bengali)+ English, Hindi,
Education: HSC (12th Pass) is mandatory.
Experience: Freshers/Experienced candidates with strong communication are welcome
Skills
KannadaCustomer SupportCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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