Operations Supervisor | International

Roles and Responsibility

• Supervise and coordinate daily operations activities to ensure efficiency and productivity.
• Develop and implement process improvements to increase quality and reduce costs.
• Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
• Monitor and analyze key performance indicators to identify areas for improvement.
• Collaborate with other departments to resolve issues and improve overall business performance.
• Ensure compliance with company policies and procedures.

• Proven experience in operations management, preferably in a customer service or BPO environment.
• Strong leadership and communication skills are essential.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent problem-solving and analytical skills are required.
• Experience with CRM software and data analysis tools is preferred.
• Strong attention to detail and ability to multitask.