85+ Applicants
Posted: 3 months ago
4-9 years
Mohali
work from office
Posted: 3 months ago
|
Applicants: 85+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- Oversees and has full responsibility over all operational support aspects of the contact center
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure
- May monitor the implementation and execution of all training programs across the contact center
- Oversees all aspects of contact center quality issues and support systems implementation and management
- May be responsible for multiple contact centers
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
Looking to get Placed? Try our Placement Guarantee Plan
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility
Skills
WFMCustomer Experience ManagementWorkforce PlanningForecasting SystemsContact CenterPlanningSRCenterIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
29 Apr 26, 05:41 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
