Posted: 8 months ago
Posted: 8 months ago
Let Jobaaj One apply for you
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- Oversees and has full responsibility over all operational support aspects of the contact center
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure
- May monitor the implementation and execution of all training programs across the contact center
- Oversees all aspects of contact center quality issues and support systems implementation and management
- May be responsible for multiple contact centers
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility
Skills
WFMCustomer Experience ManagementWorkforce PlanningForecasting SystemsContact CenterPlanningSRCenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
Loading...
Get jobs like this by email
New Operations Maintenance & Support roles in Mohali.
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
One email a day. Unsubscribe any time.
