Team Lead (OTC AR Collection)

Job Title

Team Lead

OTC ( AR Collections )

AR collections

Department: Finance / Shared Services OTC

Location: Chennai Ambattur Reporting to: OTC Manager / Finance Manager

Employment Type: Full-time Role .

OTC oversees end-to-end Order-to-Cash processes, including

order management, credit & risk, AR collections, and dispute resolution. The role ensures timely and accurate invoicing, faster cash realization, and strong customer experience driving compliance, automation, and KPIs (DSO, CEI, bad debt).Key Responsibilities

OTC AR Collections Team Lead Roles & Responsibilities

1. Team Leadership & People Management

• Lead, mentor, and supervise a team of AR Collection Analysts / Executives.
• Allocate daily tasks and ensure balanced workload distribution.
• Conduct regular team meetings, huddles, and 1:1 performance discussions.
• Support training, skill development, and onboarding of new team members.
• Handle escalations, guide team on complex collection issues, and ensure smooth operations.

2. Collections Management

• Oversee the full cycle of customer collections to ensure timely recovery of outstanding receivables.
• Prioritize accounts based on risk, aging, and value.
• Ensure the team follows standard calling, emailing, and followup strategies.
• Review disputed invoices and coordinate with internal teams for resolution.
• Approve payment plans or settlement terms as per company policy.

3. AR Monitoring & Reporting

• Monitor AR aging daily/weekly and take action to minimize pastdue percentages.
• Track KPIs such as DSO, CEI (Collection Effectiveness Index), % current, and unresolved disputes.
• Prepare and share dashboards, MIS reports, and management summaries.
• Identify root causes of delays and take corrective action.

4. OrdertoCash Process Oversight

• Ensure compliance with OTC process standards and credit policies.
• Collaborate with Billing, Cash Applications, Credit Risk, and Sales teams for seamless end-to-end OTC operations.
• Support monthend closing activities like bad debt forecasting, AR reconciliation, and reporting.

5. Customer Relationship Management

• Maintain strong relationships with key customers to improve collection efficiency.
• Conduct periodic customer account reviews and coordinate for ontime payments.
• Mediate disputes professionally and ensure quick resolution.

6. Process Improvement & Compliance

• Identify process gaps and implement improvements to enhance efficiency and reduce DSO.
• Ensure SOPs, SLAs, and internal controls (SOX/audit requirements) are followed.
• Support automation or system enhancement initiatives (SAP, Oracle, D365, etc.).

7. Business Partnering

• Work closely with Sales, Finance, and Operations to address customer and business issues.
• Provide insights on customer payment behavior, credit risks, and collection trends.
• Assist management in strategic planning related to receivables and cash flow management.

Key Skills & Competencies

• Strong knowledge of OTC/AR collection processes
• Good communication & negotiation skills
• Analytical and reporting capability
• Proficiency in ERP systems (SAP/Oracle/etc.)
• People management & conflict resolution
• Processoriented and detailfocused
• Lead daily OTC operations: order entry/validation, invoicing, cash application, collections, and dispute management for assigned portfolios.
• Own portfolio performance metrics: DSO, CEI, invoice accuracy, unapplied cash, ageing buckets, write-offs, turnaround times.
• Supervise analysts: plan workloads, set priorities, review quality, coach, and run daily huddles.
• Credit & Risk: support credit limit setting, exposure monitoring, blocked order release, periodic reviews with Sales/Finance.
• Billing: ensure accurate pricing, tax, discounts, milestones; eliminate billing backlogs and fix root causes.
• AR collections :
• Collections: drive contact strategies, payment plans, promise-to-pay tracking, escalations, and dispute closure.

Contact Details:

ramya.ramya1@teleperformancedibs.com

• Ph No : 8050980644
• Best Regards
• Ramya V