Team Leader - Operations

We are looking for a skilled Team Leader Operations to join our team in the BPO/Call Centre industry. The ideal candidate will have 2-5 years of experience and be based in India.

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure seamless operations.

• Minimum 2 years of experience in a similar role, preferably in a BPO/Call Centre environment.
• Strong leadership and management skills, with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
• Ability to analyze complex data and provide actionable insights.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Experience working in an international setting is preferred.