Posted: 8 months ago
Posted: 8 months ago
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Job Description
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment.
- Strong knowledge of operations management principles and practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with performance management tools and software.
Skills
OperationsCustomer Experience ManagementTeam LeaderCustomer ExperienceManagementLeadershipTeamTeam LeadingOperations ManagementCustomer SatisfactionBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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