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Job Description
We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have a strong background in BPO/Call Centre operations and excellent leadership skills.
- Manage and supervise a team of professionals to achieve operational excellence.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze performance metrics and provide feedback to team members.
- Collaborate with other departments to ensure seamless operations.
- Identify and mitigate risks to ensure compliance with company policies.
- Train and develop team members to enhance their skills and knowledge.
- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong understanding of international operations and processes.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with performance management and team development.
- Industry: BPO / Call Centre.
- Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
Skills
OperationsBpoComplianceLeadership SkillsLeadershipPerformance ManagementManagementPerformanceOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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