Technical Support Executive

TELUS Digital Philippines

Operations Maintenance & Support

85+ Applicants

Posted: 1 month ago

1-3 years

Noida, Uttar Pradesh

work from office

Posted: 1 month ago

Applicants: 85+

Job Description

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Job Description

Walk In Details:
Walk in Date - 13 Mar 26
Walk-in Time - 2.00 PM- 6:00 PM IST
Venue: TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304
Role & Responsibilities

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

Minimum 1 year of experience in International Technical Support (Voice)
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should have experience working in International Telecom brand on voice process.
Should be comfortable working in 24*7 Working Environment

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Graduation not required
Rotational shifts & Rotational week offs.
Freshers graduated from B.Tech/BE, BCA or MCA are eligible to apply.

Perks And Benefits

Medicare Facilities.
Salary: 3.2 LPA to 4.99 LPA.
Both side cab facilities.
Medical Insurance
Life Insurance

Skills

Technical SupportCustomer ServiceVoice Process

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About Company

TELUS International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions for global brands. We combine advanced technology with a team of highly skilled, passionate people to deliver exceptional experiences that shape the future of customer engagement.

Important dates & deadlines?

Application Deadline

11 Jul 26, 05:33 PM IST

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