Technical Support Representative-International BPO

TELUS Digital South Africa

Operations Maintenance & Support

85+ Applicants

Posted: 8 months ago

1-5 years

Jharkhand

Work from Office

Posted: 8 months ago

Applicants: 85+

Job Description

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Job Description

The ideal candidate for this role should be a smart and experienced individual with a background in troubleshooting technical queries, preferably in the telecom industry. As part of the Business Process Outsourcing team, you will be based at our office in Noida, India, working on-site in the Candor Building 6.

Your primary responsibilities will include working closely with customers to understand their service-related needs and providing them with the most suitable solutions while delivering top-notch customer service. You will be responsible for diagnosing and resolving basic network and modem functionality issues, as well as assisting customers with common phone hardware and software configurations to enhance service functionality. Additionally, you will offer solutions and resources for customer repair problems and keep customers updated on the status of their service restoration.
To excel in this role, you should have 1-5 years of experience in International Technical Support (Voice) and possess excellent communication skills. Previous experience working on ISP, Internet & WiFi related issues, as well as Router & Modem Connectivity problems, will be highly beneficial. You should be comfortable working in a 24*7 environment with rotational shifts and week-offs. Graduation is not required for this position.

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In return for your contributions, you will enjoy perks and benefits such as Medicare facilities, a salary range of 3-5 LPA, and both side cab facilities. TELUS International prides itself on fostering customer experience innovation through teamwork, agile thinking, and a customer-centric culture. As an equal opportunity employer, we are committed to creating a diverse and inclusive workplace where all hiring and promotion decisions are based solely on qualifications, merits, competence, and performance.
If you are a proactive individual with a passion for providing excellent customer service and have the technical skills required for this role, we invite you to apply now and be a part of our dynamic and inclusive team at TELUS International.,

Skills

Technical SupportCustomer ServiceCommunication SkillsModem FunctionalityPhone HardwareCustomer Repair ProblemsNetworkSoftware ConfigurationsISPTelecomInternet WiFi RelatedLandline TroubleshootingRouter Modem Connectivity IssuesTroubleshooting Technical Queries

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:21 PM IST

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