Customer Service Voice || US Healthcare - Gurgaon

Role & responsibilities

• Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
• Assist US-based members and providers with accurate and timely information.
• Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
• Accurately document customer interactions and transactions in the system.
• Ensure HIPAA compliance and protect patient privacy at all times.
• Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
• Collaborate with internal teams for escalation resolution and process improvement.
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider

Preferred candidate profile

• Minimum 6 months of experience in international voice process (preferably Healthcare & Welfare).
• No Freshers
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to remain patient and empathetic.
• Comfortable working night shifts and rotational offs.
• Basic computer literacy and typing skills.
• Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).
• Knowledge of HIPAA regulations.

Perks & Benefits

• Salary: Up to 3.70 LPA
• Paid training and continuous development
• Cab Facility or Transport Allowance
• Medical Insurance and Life Insurance
• Growth Opportunities

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Yamini - 7982045663