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Job Description
Role & responsibilities:
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
- Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems.
- Interfaces with customers over the phone providing status updates and ensuring service has been restored.
- Escalates appropriate technical issues to upper-level technical support when needed.
Contact Neeraj@8285244315
Preferred candidate profile
1. Only BCA/B.Tech Freshers are eligible
- 2. Excellent communication skills
- 3. Have basic understanding on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- 4. Should be comfortable working in 24*7 Working Environment
- 5. Rotational shifts & Rotational week offs
- 6. BCA/B.Tech Freshers are also eligible.
Contact Neeraj@8285244315
Perks and benefits
- 1. Medicare Facilities.
- 2. Fixed Salary of 3.2 LPA
- 3. Both side cab facilities.
Skills
FresherBCACommunication SkillsTechnical SupportInternational Technical SupportTechnical Voice ProcessTechnical Customer SupportB.techTechnical SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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