Telus! Hiring For Customer Service- International Technical Voice Role

The Role

The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support.

Role & responsibilities

• Works with customers on call to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.
  

Contact Antara@7042566314

Preferred candidate profile

• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• Should have knowledge of ISP, Internet & Wifi
• Freshers with technical background are eligible (B.tech)
• Exp of 1 year- 4 yrs in International BPO Voice - Technical support role.
• Excellent communication in English.
• Comfortable working with 24*7 Environment
• Job Location - Sector 135 Noida (Work from Office)

Perks and Benefits

• Salary: 3.2 LPA - 3.65 LPA
• Both side cab facilities (Upto 35 kms from office location)
• Medical Insurance

Interview Process - TO BE CONDUCTED VIRTUALLY

• HR Round
• Online Assessment
• Operations Round

(VIRTUAL INTERVIEWS ONLY)

For more information, please connect with Antara@7042566314 and share your CV over whatsapp @7042566314.