Product Support Analyst

About Temenos

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

Care About Transforming The Banking Landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

About The Department

Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in product Implementation stage & clients already live on Temenos products. All support requests from these clients are handled by PACS

The current role in PACS - IPRM involves L3 packaging activities, including maintaining CRM profiles and supporting ticket bookings for onsite consultants. It combines both administrative and technical responsibilities.

Roles & Responsibilities

• In this role you will be responsible for managing build and release activities, including implementing software changes across various environments.
• You will support client deliveries and provide timely assistance during and after releases to ensure smooth operations.
• Other responsibilities include maintaining source code repositories and ensuring proper version control practices are followed.
• This role also involves managing application environments, coordinating deployments, and supporting system integrations across multiple platforms.
• You will execute and automate existing operational procedures to improve efficiency and reliability.
• You will work on continuous improvement, with regular feedback used to enhance processes and delivery quality.
• The role requires implementing and adhering to best practices to ensure stability, compliance, and operational excellence.
• You will manage general admin requests given on ad hoc basis and interface between team members and travel department team.
• Role also involves managing CRM database of Temenos customers in JIRA and other associated systems.

• BE/B Tech/MCA candidates up to 2 years of experience in Production Support team with managing application environments, coordinating deployments, and supporting system integrations across multiple platforms

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves: 2 weeks of paid leave each year for study or personal development

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