Sr Account Manager

About the Role

We are looking for a Senior Account Manager who understands that great client relationships go beyond managing briefs and timelines. You should be someone who understands brands, enjoys conversations around business and communication, and knows how to turn client challenges into meaningful opportunities for the agency.

As part of our growing Mumbai team, you will work closely with clients as well as our Creative, Strategy, Digital and other specialist teams to deliver impactful work. The role calls for someone who is confident, well-connected within the industry and capable of taking ownership of accounts from end to end.

What You Will Do

• Take ownership of key client relationships and become a trusted partner to the brands you work with.
• Understand the clients business, category, audience and objectives, and translate them into clear and inspiring briefs for the agency teams.
• Lead projects from briefing to execution, ensuring quality, timelines and client expectations are managed effectively.
• Work closely with Creative, Strategy, Digital, Social Media and Production teams to bring campaigns and communication ideas to life.
• Participate actively in client meetings, presentations, reviews and strategic discussions.
• Bring a strong understanding of advertising, branding, culture and market trends into everyday client conversations.
• Look beyond the immediate brief to understand what the client may need next and identify opportunities to add greater value.
• Build strong professional relationships across client organisations and the wider marketing ecosystem.
• Contribute to pitches, proposals and new business conversations, working closely with the leadership and creative teams.
• Stay closely connected with the Mumbai advertising and marketing community and build meaningful professional relationships.
• Work with senior leadership to strengthen the agencys relationships and presence in the Mumbai market.
• Ensure a consistently high standard of client servicing and proactively resolve challenges.
• Take ownership of account growth, client satisfaction and the overall health of your accounts.

What Makes You a Great Fit

• 5–8 years of experience in Client Servicing / Account Management with an advertising, creative, branding or integrated communications agency.
• Strong experience in managing brands and integrated communication campaigns.
• A good understanding of advertising, branding, digital, social media and creative communication.
• Excellent client-facing, presentation and communication skills.
• Someone who can confidently hold a conversation with a Marketing Head, Brand Manager or Business Leader.
• Strong understanding of the Mumbai market and its advertising and marketing ecosystem.
• Well-networked and naturally good at building and maintaining professional relationships.
• Commercially minded, with the ability to see the larger picture beyond day-to-day account management.
• Strong pitch and presentation skills, with the ability to collaborate with Creative and Strategy teams.
• Ability to manage multiple stakeholders, priorities and deadlines without losing sight of the quality of work.
• A proactive individual who takes initiative rather than waiting for instructions.
• Comfortable working in a growing environment where there is room to build, experiment and make an impact.