Senior Manager - IT Infrastructure & Operations

Description:

Role Overview:

• We are seeking a seasoned Senior Manager - IT Infrastructure & Operations to lead global IT infrastructure strategy, operations, and service delivery.
• This senior leadership role is responsible for ensuring the reliability, scalability, security, and cost-effectiveness of enterprise infrastructure and workplace services across geographies.
• The ideal candidate will bring strong experience managing global teams, modern cloud platforms, and IT service management (ITSM) frameworks, with a strategic yet execution-focused mindset.

Key Responsibilities:

• Define and execute the global IT infrastructure and operations strategy aligned with business objectives
• Oversee ITSM processes, cloud platforms, network, data center, and workplace services
• Ensure high availability, resilience, security, and compliance across infrastructure environments
• Lead vendor management, contract negotiations, and cost optimization initiatives
• Manage and mentor global infrastructure and operations teams
• Drive operational excellence through standardization, automation, and continuous improvement
• Collaborate with security, architecture, and business leaders to support enterprise initiatives
• Own incident management, disaster recovery, and business continuity planning

Required Skills & Experience:

• 15+ years of experience in IT Infrastructure & Operations leadership
• Proven track record managing global, distributed teams
• Strong expertise in cloud platforms (AWS and/or Azure)
• Deep understanding of ITSM frameworks (ITIL or equivalent)
• Experience with vendor governance, budgeting, and cost optimization
• Strong stakeholder management and executive communication skills

Preferred Qualifications:

• Experience leading large-scale infrastructure transformations
• Exposure to hybrid and multi-cloud environments
• Relevant certifications (ITIL, AWS, Azure)